Privacy Policy

Last updated: 17 June 2026

1. Introduction

Leicester Jet Washers ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (www.leicesterjetwashers.com) or engage our pressure washing and jet cleaning services.

We are based at 72 Darien Way, Braunstone, Leicester, LE3 3TT, United Kingdom. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

2.1 Information You Provide

• Contact details: Name, email address, telephone number, and postal address when you fill in our contact form, request a quote, or contact us by phone, email, or WhatsApp.
• Service details: Information about your property and the services you require.
• Communication records: Records of correspondence between us, including emails, messages, and phone call notes.

2.2 Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, and device type.
• Usage data: Pages visited, time spent on pages, links clicked, and referring website addresses.
• Cookie data: Information collected through cookies and similar technologies (see Section 6 below).

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotes for our jet washing and pressure cleaning services.
• To deliver the services you have requested.
• To communicate with you about appointments, bookings, and service updates.
• To improve our website, services, and customer experience.
• To comply with our legal obligations.
• To send you marketing communications (only with your explicit consent).

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Consent: Where you have given us clear consent to process your data for a specific purpose (e.g., marketing emails).
• Contract: Where processing is necessary for the performance of a contract with you or to take steps before entering into a contract (e.g., providing a quote).
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services and responding to enquiries, provided these interests do not override your rights.
• Legal obligation: Where processing is necessary to comply with our legal obligations.

5. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your information with:

• Service providers: Trusted third parties who assist us in operating our website and delivering our services (e.g., web hosting providers, payment processors).
• Analytics providers: Such as Google Analytics, to help us understand how our website is used.
• Legal authorities: If required by law, regulation, or legal process.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our site.

Types of cookies we use:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing cookies: Used to track visitors across websites for advertising purposes (e.g., Google Ads).

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically:

• Enquiry data: Retained for up to 24 months after your last contact with us.
• Customer records: Retained for up to 6 years after the completion of services, in accordance with UK tax and accounting requirements.
• Marketing consent records: Retained until you withdraw your consent.

8. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete data.
• Right to erasure: You can request deletion of your data in certain circumstances.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request a copy of your data in a commonly used, machine-readable format.
• Right to object: You can object to the processing of your data in certain circumstances, including direct marketing.
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 10 below.

9. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on our website.
• Secure storage of electronic records.
• Access controls limiting who can view your personal data.
• Regular review of our data protection practices.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a complaint about how we handle your personal data, please contact us:

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Telephone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.